About comma prime
comma prime is an optional subscription. openpilot and its core driving features do not require a subscription.
Set up comma prime
Pair your device with comma connect, then choose a plan in Prime Settings.
Manage your plan
Use comma connect to review your subscription, change plans, or cancel.
commacare
An eligible, continuously active prime or prime lite subscription can extend comma four's warranty. Check the coverage and timing requirements before subscribing.
Troubleshooting
For help with cellular service, review the common issues and troubleshooting steps before contacting support.
For issues or concerns in regards to billing and your subscription, contact support.
Frequently asked questions
How do I claim the free prime offer?
Sign up for prime in comma connect. With a purchase of a comma four, you get a free month of comma prime, which you can cancel at any time. After that, you will be charged $24 a month (domestic only).
Live outside the United States? You can still sign up for prime lite and optionally pair that with your own active SIM card. comma prime data service is available in the United States and Puerto Rico only.
How do I transfer a prime subscription to a new device?
We aren't able to transfer comma prime subscriptions between devices. To do so, cancel your existing prime subscription through comma connect and sign up with the new device.
Your stored drives from the original device will not be transferred to the new device.
I installed my own SIM card, but it isn't working. What should I do?
We do not offer support for setting up third-party cellular service. Note that a lack of third-party cellular connectivity, by itself, is not indicative of malfunctioning hardware as each carrier needs to be carefully configured to function properly. If you are not prepared to configure your SIM card to work with the device, we recommend prime over prime lite.
Some common issues include:
- The APN is not set correctly on the device.
- The device isn't whitelisted with your carrier.
- The SIM card's service isn't active.